Privacy Policy

When you create an account, interact with our Services, or make purchases, we may collect:

• Account Information: Your name, email address, phone number, password, and related account details.
• Pet Information: Pet name, breed (optional), date of birth, medical history, vaccinations, behaviors, or special needs (optional).
• Payment Information: If you make purchases, we collect billing details such as credit/debit card information, payment method, billing address, and transaction history.
• User-Generated Content: If you create a pet profile, upload photos, or join groups, this information may be visible to other users, depending on your privacy settings.

We also collect data that does not directly identify you, such as:

• Device & Usage Information: Device type, operating system, browser type, IP address, and device identifiers.
• Usage Data: How you interact with the App and Site, including features accessed, preferences set, and actions performed.
• Location Data: If you enable location services, we may collect GPS data to provide features like finding local groomers or pet services. You can manage this in your device settings.

We use collected information for the following purposes:

2.1 Service Delivery

• Account Management: To create and manage your account.
• Pet Care Services: To provide reminders, personalized care plans, and suggestions tailored to your pet's needs.
• Transactions: To process payments for subscriptions or in-app purchases.
• Notifications & Reminders: To send health, vaccination, and care alerts via push notifications, lock screen alerts, and email.
• Pal-AI Assistance: To process your questions and provide AI-powered support. Inputs are processed securely and are not sold or repurposed for unrelated marketing.

2.2 Service Improvement

• Personalization: To adapt features and suggestions to your behavior and preferences.
• Feature Development: To analyze usage patterns and improve the App and Services.
• Testing & Troubleshooting: To optimize updates and resolve issues.

2.3 Communication

• Account & Security Notices: Password changes, login attempts, and essential updates.
• Promotions & Updates: With your consent, we may send emails or in-app messages about new features or offers (opt-out anytime).
• Feedback & Surveys: To collect user insights to improve PawPal.

2.4 Legal & Security

• Legal Compliance: To meet regulatory obligations or respond to lawful requests.
• Fraud & Abuse Prevention: To detect and address fraud, misuse, or security breaches.

We may share your data in the following limited cases:

3.1 Service Providers

We work with trusted third parties (e.g., payment processors, analytics providers, cloud hosting, customer support). They are contractually required to protect your data and use it only for providing services to PawPal.

3.2 User Sharing

If you choose to participate in social features (pet profiles, group activities, posting photos), the information you share may be visible to other users according to your settings. You can modify or delete this content at any time.

3.3 Legal Requirements

We may disclose data when required by law, court order, or government request, or when necessary to protect PawPal, our users, or others.

3.4 Business Transfers

If PawPal is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified if this occurs.

We retain personal data only as long as necessary for the purposes described.

• Account Information: Stored until you delete your account.
• Transaction Records: Retained as required by law (typically up to 7 years).
• Pet Health Data: Deleted or anonymized if you close your account, unless retention is legally required.
• Marketing Data: Stored while you are subscribed to communications.

You may request deletion of your account or data at any time through the app or by contacting us at support@getpawpalapp.com.

Depending on your location, you may have the following rights:

• Access & Update: Update your account details in the App or by contacting support.
• Opt-Out: Unsubscribe from marketing emails; account and legal notices will still be sent.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Restriction & Objection: In certain cases, you may request limited processing of your data.
• Regional Rights (GDPR/CCPA): If you are located in the EU or California, you may have additional rights, including the right to request deletion or opt out of "data sales" (PawPal does not sell personal data).