Privacy Policy

Last updated: January 31, 2025

1. Introduction

At PAWPAL LLC ("we," "our," or "us"), we are committed to protecting your privacy and the privacy of your beloved pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PAWPAL application and services.

2. Information We Collect

Personal Information

We may collect the following personal information:

Name and email address
Phone number (optional)
Account credentials and preferences
Location data (with your permission)
Payment information (processed securely by third-party providers)

Pet Information

To provide personalized care recommendations, we collect:

Pet name, breed, age, and species
Health records and medical history
Vaccination records and schedules
Dietary preferences and restrictions
Behavioral notes and observations
Photos and videos of your pet (optional)

Usage Data

We automatically collect certain information about your use of our service:

App usage patterns and features accessed
Device information and operating system
IP address and general location
Crash reports and performance data

3. How We Use Your Information

We use your information to:

Provide personalized pet care recommendations and reminders
Generate AI-powered care plans tailored to your pet
Send you notifications about your pet's care schedule
Improve our AI algorithms and service quality
Provide customer support and respond to your inquiries
Send you service updates and important information
Comply with legal obligations and protect our rights

4. Information Sharing

🔒 We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

Veterinary Partners: With your explicit consent, we may share relevant pet information with licensed veterinarians
Service Providers: With trusted third-party services that help us operate our platform (under strict confidentiality agreements)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In the event of a merger or acquisition (with notice to users)

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security audits and assessments
Secure cloud infrastructure with access controls
Employee training on data protection practices

6. Your Rights and Choices

You have the right to:

Access and review your personal information
Update or correct your information
Delete your account and associated data
Opt-out of non-essential communications
Request a copy of your data
Withdraw consent for data processing (where applicable)

To exercise these rights, contact us at privacy@pawpal.com

7. Children's Privacy

PAWPAL is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Users

If you are accessing PAWPAL from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our service, you consent to such transfer and processing.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and sending you an email notification. Changes become effective immediately upon posting.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

PAWPAL LLC - Privacy Team
Email: privacy@pawpal.com
Address: [Company Address]
Phone: [Company Phone]