Privacy Policy

When you create an account, interact with the Services, or make purchases, we collect the following types of personal data:

• Account Information: This includes your full name, email address, phone number, password, and other account-related information.

• Pet Information: We collect details about your pets, such as their names, breed (optional), date of birth, medical history, vaccinations, behavior, and special needs (optional).

• Payment Information: If you make purchases within the app or website, we collect billing details such as credit/debit card information, payment method, billing address, and transaction history.

• Social Media Information: If you log in via third-party services (e.g., Facebook, Google), we may collect the information from your social media profile that you consent to share with us, such as your profile picture and social media interactions.

We also collect non-personal data to enhance our Services, track usage patterns, and improve user experience:

• Device and Usage Information: This includes details about the device you use to access the Services, such as device type, operating system, browser type, IP address, and device identifiers (e.g., mobile device IDs, cookies).

• Usage Data: We track interactions with the App or Site, including features accessed, actions performed (e.g., searching, logging in), preferences selected, and pages visited. This information helps us understand user behavior to improve functionality and user experience.

• Location Data: If you use features that require location services, we collect data related to your physical location (GPS data). This may be used for location-specific features like finding local pet services or tracking your pet’s activities. You can control or disable location services through your device settings.

We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data. Cookies are small data files stored on your device to remember your preferences and actions. You can manage cookie settings through your browser, but please note that disabling certain cookies may impact the functionality of the Services. 

• Account Management: To create, maintain, and manage your account.

• Pet Care Services: To provide personalized pet care plans, health and vaccination reminders, and suggestions tailored to your pet’s needs.

• Transaction Processing: To process payments for premium features, subscriptions, or in-app purchases.

• Customer Support: To assist with account issues, respond to your queries, and provide technical support.

• Personalization: To improve and personalize your experience based on your preferences, behavior, and pet information.

• Feature Improvement: To monitor and analyze usage patterns to develop new features, update the app, and refine the user interface and experience.

• Testing and Optimization: To test, optimize, and troubleshoot new updates or features in the Services.

• Account Notifications: To send you account-related notifications, such as login attempts, password changes, and other administrative communications.

• Marketing and Promotions: To send you promotional emails, newsletters, and updates about new features or services. You can opt-out of these communications at any time by following the unsubscribe instructions.

• Survey and Feedback: To request feedback, surveys, or to notify you of opportunities to participate in research studies regarding the app and pet care.

• Legal Obligations: To comply with applicable laws and regulations, respond to legal requests, or enforce our Terms of Service or other agreements.

• Fraud Prevention: To detect, prevent, and investigate fraud, security breaches, and other unlawful activities that may affect the Services or other users.

We may share your information with trusted third-party service providers who perform essential services for us, such as:

• Payment Processors: To process transactions and billing.

• Analytics Services: To monitor usage patterns and improve app performance (e.g., Google Analytics).

• Customer Support Providers: To assist with customer service and technical support.

These service providers are required to safeguard your data and are prohibited from using it for purposes other than providing services to us.

We may disclose your information if required by law or in response to legal processes such as a subpoena, court order, or government request. Additionally, we may disclose your data to protect the rights, property, or safety of PawPal, our users, or others. 

In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your personal information may be transferred to the new entity. We will notify you of such a transfer and provide you with an opportunity to review the updated privacy practices. 

We may store your data for the following timeframes:

• Account information: Until your account is deleted or deactivated.

• Transaction data: For a period of time required by law, typically up to 7 years.

• Marketing communications: As long as you are subscribed to our mailing list.

You can request to delete your account and personal information by contacting us at [Support Email]. We will make reasonable efforts to honor your request, but some data may need to be retained for legal or operational reasons. 

You have the right to access, update, and correct your personal information. You can manage and update your account details directly within the app or by contacting us at admin@getpawpalapp.com

You may opt-out of receiving marketing emails by following the unsubscribe instructions in the emails we send. However, you will continue to receive non-marketing communications related to your account or legal obligations. 

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer your data to another service provider, where technically feasible. 

In certain situations, you may request that we restrict the processing of your personal data, such as when you contest the accuracy of the data or object to its processing.